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About SmugBaby



Welcome to SmugBaby. We are an Internet based baby boutique, offering high quality designer baby clothing. We work hard for your satisfaction. If you have any questions, simply contact us.

The best way to contact us is through e-mail. We check e-mail on daily basis and will respond to your e-mail as soon as we can.

Return/Mailing Address:


Please email us at public@smugbaby.com.

E-mail: SmugBaby

public@smugbaby.com

POLICIES



Please read our policies before placing an order on our website. By placing an order, we assume you have read and agreed to our terms and conditions. We reserve the right to make any modifications to this website without notice.

ORDER PROCESSING
We process your order within 1 to 2 business day at the latest, from Monday to Friday. Orders placed on Friday afternoon, Saturday, Sunday, and/or holidays will be processed on the following business day. In the event you want to change or cancel your order, please notify us via e-mail before 4pm PST on the same day you place your order. We cannot cancel orders after they are shipped.

We do not accept any offline orders (e-mail, telephone, or fax) right now, please place your order on our website.



METHOD OF PAYMENT

We accept Visa, MasterCard, American Express, Discovery, and Paypal. Credit card payments are processed through industry standard secure servers. Please make Paypal payment to smugpay@smugbaby.com Your credit card is not charged until your order is filled and ready to ship.



SHIPPING METHOD
Our standard shipping methods throughout the continental US, Alaska, and Hawaii are USPS and FedEx Ground. Shipments going to US Territories, APO, FPO, and PO BOX will be shipped via USPS regardless of shipping method chosen.



SHIPPING RATE


DOMESTIC SHIPPING RATES (US48)

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TOTAL ORDERSHIPPING METHODSHIPPING RATE
Up to $49.99USPS (2-3 business days)$8.50
$50.00-$99.99USPS (2-3 business days)$10.50
$100.00-$149.99USPS (2-3 business days)$12.50
$150.00 -199.99USPS (2-3 business days)$14.50
$200 and upUSPS (2-3 business days)$18.50
Up to $49.99Express Shipping (1-2 business days)$28.50
$50.00-$99.00Express Shipping (1-2 business days)$32.50
$100.00-$149.99Express Shipping (1-2 business days)$36.50
$150.00 and upExpress Shipping (1-2 business days)$39.50


SHIPPING RATES TO CANADA

TOTAL ORDERSHIPPING RATE
Up to $49.99$22.00
$50.00-$99.99$28.00
$100.00-$149.99$36.00
$150.00 and up$40.00


INTERNATIONAL SHIPPING RATES

TOTAL ORDERSHIPPING RATE
Up to $49.99$34.00
$50.00-$99.99$40.00
$100.00-$149.99$44.00
$150.00 and up$50.00



Orders from Alaska and Hawaii will be charged a flat rate of $25.00
Orders from Hawaii will be charged a flat rate of $20.00.
US Territories, APO, FPO, and PO BOX will be charged the actual shipping cost.



TAX
We collect 8.75% sales tax on purchases shipped to California Residents.



RETURN
Returning your items is very easy. Before returning, email us at public@smugbaby.com for a Return Authorization (RA) form. We will issue you an RA form which needs to be included with the merchandise. Returned merchandise without an RA form will be charged a 15% restocking fee.

We accept returns made within 10 days of receipt. Please take into consideration the transit time when returning items.

We must receive your returned items no later than 10 days after your order was delivered to you. For example, if you receive your order on the 10th, and would like to return your order, you have to return it in a way so that we will receive it no later than the 20th.

All sale items, less than 50% discount, can be returned for store credit only. Sales are final for Items with over 50% discount.

Items purchased as a set must be returned in the complete set. Incomplete returns will not be processed.

When ordering, please keep in mind that some of our children's apparel is quite delicate and may not hold up well with active toddlers. We do not accept returns on items that were damaged while worn, shrunk in the wash, color bleed during wash, or simply did not hold up well after being worn.

PLEASE MAKE YOUR RETURN IN A TRACEABLE MANNER (UPS, FEDEX, OR USPS WITH DELIVERY CONFIRMATION). WE ARE NOT RESPONSIBLE FOR ALL UNRECEIVED ITEMS THAT ARE NOT TRACEABLE, NOR CAN WE GIVE YOU A REFUND FOR UNRECEIVED ITEMS. REFUND IS PROCESSED ONCE WE RECEIVE YOUR RETURNED ITEMS.



REFUND
To ensure full refund, returned items must be unwashed, unworn/unused, with tag attached to the product, and in original packaging (a.k.a. in saleable condition). Items returned to us in non-saleable condition, will be charged a 50% restocking fee.

Items arriving at our warehouse within 10 days will be fully refunded provided that they are returned in saleable condition as described above. Items arriving at our warehouse later than 10 days but not to exceed 14 days will be issued store credit only. Items arriving at our warehouse later than 14 days but not to exceed 21 days will be issued store credit and charged a 15% restocking fee. WE DO NOT ACCEPT RETURNS AFTER 21 DAYS. Any returns after 21 days will not be processed.

All sales become final after 21 days of product receipt.

All returns that do not meet these criteria will be made at the sole discretion of SmugBaby minus 25% restocking fee. A 25% restocking fee will also be charged to any items refused by intended recipient.

Customer is responsible for all shipping cost, exchange or return.

We will deduct the shipping cost from your purchase credit when you return an order with free shipping. Shipping charges, when applicable, are not returnable.

Please allow us 2 weeks to process your credit.

We offer no price adjustment on previous purchases.



GIFT RETURN
We will issue store credit to recipient or credit back to purchaser's credit card for gift returned within 10 days. Store credit can be used to purchase any item throughout our website. No refund will be issued to gift recipient.



EXCHANGE
We treat exchanges/size exchanges as new orders. To exchange an item(s), simply place a new order for the item(s) you want online. We will credit your account on the original order once we receive your returned item(s).



DAMAGED/INCORRECT/MISSING ITEMS
If you received any damaged/incorrect/missing items, please inform us immediately by emailing us at public@smugbaby.com. We will correct our error and arrange a replacement or return shipping as early as possible.



DISCLAIMER
Most of our shoes collections are from natural product, i.e, leather. Any minor scratches and color variations are normal and characteristic of all leather products. Therefore, we do not accept any shoes return for this reason. We make every effort to display and describe our product as accurate as possible. However, we cannot guarantee the actual product colors will match those on your monitor, for colors may be displayed differently from one monitor to the next.
Size Chart